{"id":5363,"date":"2025-07-23T11:05:19","date_gmt":"2025-07-23T09:05:19","guid":{"rendered":"https:\/\/posturoshop.com\/privacy-policy\/"},"modified":"2026-03-27T08:53:14","modified_gmt":"2026-03-27T07:53:14","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/posturoshop.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5363\" class=\"elementor elementor-5363 elementor-5231\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af6c889 e-flex e-con-boxed e-con e-parent\" data-id=\"af6c889\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a61ea97 elementor-widget elementor-widget-text-editor\" data-id=\"a61ea97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"politique-confidentialite\"><h2>Privacy Policy<\/h2><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31ef4de e-con-full e-flex e-con e-parent\" data-id=\"31ef4de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-779b9e1 elementor-widget elementor-widget-text-editor\" data-id=\"779b9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"legal-page\"><h2>1. Introduction<\/h2>The website <a href=\"https:\/\/posturoshop.com\/en\/\">posturoshop.com<\/a> uses     cookies to enhance the user experience, ensure proper site functionality, and optimize our services.Personal data     may also be collected via contact and registration forms to respond to your specific requests.This privacy policy     explains the use of cookies, how we handle your personal data, and your rights under data protection regulations.     <h2>2. What is a cookie?<\/h2>A cookie is a small text file stored on your device (computer, tablet, smartphone) when     you visit a website. It helps recognize your device and retain certain information to improve your browsing     experience and personalize services.<h2>3. Purpose and types of cookies used<\/h2>We use your personal data for the     following purposes:     <ul>         <li>Essential cookies that ensure the proper functioning of the website.<\/li>         <li>The information we collect helps us understand how our website is used, enabling us to improve it, enhance             features, and better meet user expectations.         <\/li>         <li>These data also improve our service quality and facilitate communication, guiding you effectively to the             information you need.         <\/li>     <\/ul>     <h3>3.1 Strictly necessary cookies (mandatory)<\/h3>These cookies are essential for the proper operation of the     website and cannot be disabled. They allow, in particular:     <ul>         <li><strong>Consent management<\/strong> using <a href=\"https:\/\/tarteaucitron.io\">tarteaucitron.io<\/a>.             (Tarteaucitron cookie)         <\/li>         <li><strong>Client session cookie<\/strong>: maintains your secure login and access to your customer account.         <\/li>         <li><strong>Shopping cart cookie<\/strong>: keeps the contents of your cart throughout your visit until checkout.         <\/li>         <li><strong>Consent cookie<\/strong>: stores your preferences regarding cookie acceptance or refusal.<\/li>         <li><strong>Security and payment cookies (Stripe)<\/strong>: used during online payments to ensure secure             transactions and prevent fraud. These cookies are managed by Stripe in accordance with its <a                     href=\"https:\/\/stripe.com\/fr\/privacy\" target=\"_blank\" rel=\"noopener noreferrer\">privacy policy<\/a>.         <\/li>     <\/ul>     <h3>3.2 Performance and analytics cookies (optional)<\/h3>These cookies help us measure site traffic and analyze     usage to improve our services. They collect anonymous data about pages visited, time spent on the site, and visitor     origin.<strong>Main tools used:<\/strong> Google Analytics, Google Tag Manager<h3>3.3 Personalization and targeted         advertising cookies (optional)<\/h3>These cookies display content tailored to your preferences and enhance your     shopping experience. They may also be used to show targeted ads on other platforms (Facebook, Google Ads).<strong>Main         tools used:<\/strong> Facebook Pixel, Google Ads, TikTok Ads.<h3>3.4 Social media cookies (optional)<\/h3>These     cookies allow interaction with third-party services such as Facebook, Instagram, TikTok, YouTube, and LinkedIn. They     facilitate content sharing and social account login.<strong>Main tools used:<\/strong> Facebook, Instagram widgets,     and other social platforms.<h3>3.5 Third-party service cookies (Google Maps, YouTube, Dailymotion, etc.)<\/h3>Our     site may include external content from third-party services like Google Maps or video streaming platforms such as     YouTube and Dailymotion.These services may place cookies on your device to ensure their features function     properly.<strong>Main services concerned:<\/strong>     <ul>         <li><strong>Google Maps:<\/strong> displays interactive maps to help locate and contact our offices.<\/li>         <li><strong>YouTube, Dailymotion:<\/strong> integrates videos to enrich the website content.<\/li>     <\/ul>     <h3>3.6 Anti-bot protection cookies (Cloudflare Turnstile)<\/h3>To secure our site forms and prevent automated     submissions, we use Cloudflare Turnstile.When a form is submitted, Turnstile may collect technical data (such as IP     address, browser settings, mouse movements) for automated detection purposes.These data are processed by Cloudflare     as a processor, in accordance with GDPR. For more information, see <a             href=\"https:\/\/www.cloudflare.com\/fr-fr\/privacypolicy\/\" target=\"_blank\" rel=\"noopener noreferrer\">Cloudflare&#8217;s         privacy policy<\/a>.      <h3>3.7 Use of an AI chatbot<\/h3>     <p>The site <strong><a href=\"https:\/\/posturoshop.com\/en\/\">posturoshop.com<\/a><\/strong> features a <strong>conversational             chatbot<\/strong> based on <strong>artificial intelligence (AI)<\/strong> technology, provided by the company         <a href=\"https:\/\/www.limova.ai\">Limova.ai<\/a>.<\/p>     <p>Conversations engaged with this chatbot may be processed, recorded, or analyzed by the <a                 href=\"https:\/\/www.limova.ai\">Limova.ai<\/a> platform for service optimization and\/or algorithmic learning         purposes. Consequently, <strong>certain information you transmit via this channel may be processed outside the             direct control of <a href=\"https:\/\/posturoshop.com\/en\/\">posturoshop.com<\/a><\/strong>.<\/p>     <p><strong><a href=\"https:\/\/posturoshop.com\/en\/\">posturoshop.com<\/a> commits to collecting no sensitive personal data             via this chatbot<\/strong> and recommends that you <strong>do not disclose medical, identifying, or             confidential information<\/strong> in your exchanges with the chatbot.<\/p>     <p>In accordance with our policy of transparency and compliance with the General Data Protection Regulation (GDPR),         we inform you that:<\/p>     <ul>         <li>Use of the chatbot is <strong>optional<\/strong>;<\/li>         <li>Exchanges may be processed by <a href=\"https:\/\/www.limova.ai\">Limova.ai<\/a>, as a <strong>processor or                 independent technical service provider<\/strong>;         <\/li>         <li><strong><a href=\"https:\/\/posturoshop.com\/en\/\">posturoshop.com<\/a><\/strong>, as well as the company O2TE S\u00e0rl,             cannot be held responsible for the responses automatically generated by the AI system, which must be             considered purely informative and in no way constitute personalized medical advice.         <\/li>     <\/ul>     <p>We invite you to consult the <strong>privacy policy<\/strong> of <a href=\"https:\/\/www.limova.ai\">Limova.ai<\/a> to         understand how your data may be used and protected by this external provider: <a                 href=\"https:\/\/www.limova.ai\/legal\/politique-de-traitement-des-donnees\">https:\/\/www.limova.ai\/legal\/politique-de-traitement-des-donnees<\/a>     <\/p>     <h3>3.8 Data usage by Google services<\/h3>     <p> Our website uses services provided by Google (such as Google Analytics, Google Maps, or Google Ads). To         transparently understand how Google collects, processes, and protects your personal data when you give your         consent on our platform, we invite you to consult the official website: <br> <a                 href=\"https:\/\/business.safety.google\/privacy\/\" target=\"_blank\" rel=\"noopener noreferrer\"                 style=\"font-weight: bold; text-decoration: underline;\"> Google&#8217;s Privacy &#038; Terms and Business Data             Responsibility <\/a>. <\/p>     <h2>4. Consent management with Tarteaucitron.io<\/h2>When you first visit <a href=\"https:\/\/posturoshop.com\/en\/\">posturoshop.com<\/a>,     a banner appears to inform you about cookie use and allow you to accept or reject certain categories via our cookie     management tool.You can at any time:     <ul>         <li>Change your preferences by clicking the \u201cCookie management\u201d button at the bottom of the site.<\/li>         <li>Delete cookies via your browser settings (Chrome, Firefox, Safari, Edge).<\/li>     <\/ul>     <h2>5. Cookie retention period<\/h2>Cookies are stored for a maximum period of 13 months. After this time, your     consent will be requested again.<h2>6. Sharing of collected data<\/h2>Some analytical and advertising cookies used on     our website involve the transfer of data to third-party services. Enabling these cookies implies your acceptance of     their use according to the respective privacy policies.These cookies are optional. Full information on third-party     services used, as well as links to their respective privacy policies, is available through our cookie banner and can     be enabled\/disabled at any time.<h2>7. Personal data collected via forms<\/h2><strong>Confidentiality:<\/strong> Data     submitted via our forms <strong>will never be shared, sold, or used for purposes other than processing your         request<\/strong>. They are strictly for internal use.<h3>7.1 Personal data collected via contact forms<\/h3>When     using our contact forms, we collect the following information:     <ul>         <li>First and last name<\/li>         <li>Email address<\/li>     <\/ul>     <strong>Purpose:<\/strong> This data is used solely to respond to your inquiry.<h3>7.2 Personal data collected for         newsletter registration<\/h3>Newsletter signup only requires the user&#8217;s email address.<strong>Purpose:<\/strong>     This information is used exclusively to send the newsletter.<strong>Unsubscribe:<\/strong> You can unsubscribe at any     time using the link provided in each email or by contacting us directly.<h3>8. Customer account and orders<\/h3>When     you create a customer account or place an order on <strong>posturoshop<\/strong>, we collect and process the     following data:     <ul>         <li>First and last name<\/li>         <li>Shipping and billing address<\/li>         <li>Email address<\/li>         <li>Phone number<\/li>         <li>Order details (products, quantity, amount)<\/li>         <li>Order and return history<\/li>         <li>Order tracking and delivery information<\/li>     <\/ul>     <strong>Purpose:<\/strong>These data are required for managing your account, processing and delivering orders,     customer service, and after-sales support.<strong>Contractual obligation:<\/strong>Without this data, account     creation and online ordering are not possible.<h2>9. Online payment and security<\/h2>For payment processing,     <strong>posturoshop.com<\/strong> uses the secure payment platform <strong>Stripe<\/strong>.Upon order confirmation,     your payment data are transmitted directly to Stripe via secure protocols.<strong>No banking information (card         number, security code) is ever stored on our servers.<\/strong>Stripe acts as a data processor compliant with the     GDPR and applies its own security and privacy measures. For more details, refer to<a             href=\"https:\/\/stripe.com\/fr\/privacy\" target=\"_blank\" rel=\"noopener noreferrer\">Stripe&#8217;s privacy policy<\/a>.For     any questions regarding payments, contact us at <a href=\"mailto:secretariat@posturoshop.com\">secretariat@posturoshop.com<\/a>.     <h2>10. Delivery and shipping partners<\/h2>To ensure delivery, some personal data (name, shipping address, phone,     email) are shared with our logistics partners solely for shipping purposes.These partners act as processors under     the GDPR and only use your data for delivery.For more information on delivery, see our <a             href=\"https:\/\/posturoshop.com\/en\/general-terms-and-conditions-of-sale\/\" target=\"_blank\" rel=\"noopener noreferrer\">Terms and Conditions<\/a>.     <h2>11. Legal basis for data processing<\/h2>According to Article 6 of the General Data Protection Regulation (GDPR),     the processing of your personal data is based on various legal grounds depending on the purpose:     <ul>         <li><strong>Your consent:<\/strong> for non-essential cookies (analytics, advertising). You may withdraw consent             at any time via our cookie manager.         <\/li>         <li><strong>Performance of a contract:<\/strong> for handling your requests via contact forms or any direct             service interactions.         <\/li>         <li><strong>Legal obligation:<\/strong> especially for retaining certain administrative or medical data as             required by applicable law.         <\/li>         <li><strong>Legitimate interest:<\/strong> to ensure site security, enhance the user experience, and gather             anonymized usage statistics.         <\/li>     <\/ul>     <h2>12. Data security<\/h2>We apply strict technical and organizational measures to protect your data from     unauthorized access, alteration, or loss:     <ul>         <li>Encryption of sensitive data<\/li>         <li>Storage on secure servers located in Europe<\/li>         <li>Regular audits of our systems and processes<\/li>     <\/ul>     <h2>13. Data retention<\/h2>We retain your data for the time necessary to fulfill the purposes for which it was     collected or to comply with legal obligations. Once that period expires, or upon withdrawal of consent, your data     will be deleted. Confirmation of deletion is available upon request.     <ul>         <li><strong>Customer account:<\/strong> data are retained while the account is active. Upon deletion request,             data are erased unless a longer retention period is legally required (e.g., for billing).         <\/li>         <li><strong>Order and billing data:<\/strong> retained for <strong>10 years<\/strong> from the order date, in             compliance with tax and accounting laws.         <\/li>     <\/ul>     <h2>14. Your rights and contact<\/h2>In accordance with the GDPR, you have the following rights:     <ul>         <li><strong>Right of access (Article 15):<\/strong> obtain a copy of your personal data and information about its             processing.         <\/li>         <li><strong>Right to rectification (Article 16):<\/strong> correct inaccurate or incomplete data.<\/li>         <li><strong>Right to erasure (&#8220;right to be forgotten&#8221;, Article 17):<\/strong> request data deletion unless a             legal obligation requires its retention.         <\/li>         <li><strong>Right to restriction (Article 18):<\/strong> limit processing in certain cases, e.g., if you contest             data accuracy.         <\/li>         <li><strong>Right to notification (Article 19):<\/strong> be informed when data is rectified, deleted, or             processing is restricted, especially if shared with third parties.         <\/li>         <li><strong>Right to data portability (Article 20):<\/strong> receive your data in a structured, machine-readable             format or transmit it to another provider.         <\/li>         <li><strong>Right to object (Article 21):<\/strong> refuse data processing under specific circumstances,             particularly direct marketing.         <\/li>         <li><strong>Right not to be subject to automated decision-making (Article 22):<\/strong> refuse being subject to             a decision based solely on automated processing, including profiling, that has legal or significant effects.         <\/li>     <\/ul>     To exercise your rights, contact our Data Protection Officer (DPO), <strong>Louis Thielen<\/strong>, at: <a             href=\"mailto:secretariat@posturoshop.com\">secretariat@posturoshop.com<\/a>For more information on data     protection, consult the <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=CELEX%3A32016R0679\"                                target=\"_blank\" rel=\"noopener\">General Data Protection Regulation (GDPR)<\/a>.<h2>15.         Minors and data protection<\/h2>Our services are not intended for individuals under the age of 18 without     parental consent. If we become aware of any personal data collected from a minor without authorization, such data     will be promptly deleted.<h2>16. Changes to the privacy policy<\/h2>This privacy policy may be modified at any time     without prior notice to ensure compliance with applicable laws or following updates to the website or services.     Users are encouraged to review it regularly.The latest update was made on 26\/03\/2026.<h2>17. Our contact         details<\/h2><strong>KINEPOD S\u00e0rl<\/strong>69 route de Thionville,L-2611 LuxembourgLuxembourgCompany ID (IDE):     20112417444EU VAT number: LU24733504Phone: <a href=\"tel:+35226123896\">00352 26 12 38 96<\/a>Email: <a             href=\"mailto:secretariat@posturoshop.com\">secretariat@posturoshop.com<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy 1. 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