1. Introduction

The website posturoshop.com uses cookies to enhance the user experience, ensure proper site functionality, and optimize our services.
Personal data may also be collected via contact and registration forms to respond to your specific requests.
This privacy policy explains the use of cookies, how we handle your personal data, and your rights under data protection regulations.

2. What is a cookie?

A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It helps recognize your device and retain certain information to improve your browsing experience and personalize services.

3. Purpose and types of cookies used

We use your personal data for the following purposes:

• Essential cookies that ensure the proper functioning of the website.
• The information we collect helps us understand how our website is used, enabling us to improve it, enhance features, and better meet user expectations.
• These data also improve our service quality and facilitate communication, guiding you effectively to the information you need.

3.1 Strictly necessary cookies (mandatory)

These cookies are essential for the proper operation of the website and cannot be disabled. They allow, in particular:

• Consent management using tarteaucitron.io. (Tarteaucitron cookie)
• Client session cookie: maintains your secure login and access to your customer account.
• Shopping cart cookie: keeps the contents of your cart throughout your visit until checkout.
• Consent cookie: stores your preferences regarding cookie acceptance or refusal.
• Security and payment cookies (Stripe): used during online payments to ensure secure transactions and prevent fraud. These cookies are managed by Stripe in accordance with its privacy policy.

3.2 Performance and analytics cookies (optional)

These cookies help us measure site traffic and analyze usage to improve our services. They collect anonymous data about pages visited, time spent on the site, and visitor origin.
Main tools used: Google Analytics, Google Tag Manager

3.3 Personalization and targeted advertising cookies (optional)

These cookies display content tailored to your preferences and enhance your shopping experience. They may also be used to show targeted ads on other platforms (Facebook, Google Ads).
Main tools used: Facebook Pixel, Google Ads, TikTok Ads.

3.4 Social media cookies (optional)

These cookies allow interaction with third-party services such as Facebook, Instagram, TikTok, YouTube, and LinkedIn. They facilitate content sharing and social account login.
Main tools used: Facebook, Instagram widgets, and other social platforms.

3.5 Third-party service cookies (Google Maps, YouTube, Dailymotion, etc.)

Our site may include external content from third-party services like Google Maps or video streaming platforms such as YouTube and Dailymotion.
These services may place cookies on your device to ensure their features function properly.
Main services concerned:

• Google Maps: displays interactive maps to help locate and contact our offices.
• YouTube, Dailymotion: integrates videos to enrich the website content.

3.6 Anti-bot protection cookies (Cloudflare Turnstile)

To secure our site forms and prevent automated submissions, we use Cloudflare Turnstile.
When a form is submitted, Turnstile may collect technical data (such as IP address, browser settings, mouse movements) for automated detection purposes.
These data are processed by Cloudflare as a processor, in accordance with GDPR. For more information, see Cloudflare’s privacy policy.

4. Consent management with Tarteaucitron.io

When you first visit posturoshop.com, a banner appears to inform you about cookie use and allow you to accept or reject certain categories via our cookie management tool.

You can at any time:

• Change your preferences by clicking the “Cookie management” button at the bottom of the site.
• Delete cookies via your browser settings (Chrome, Firefox, Safari, Edge).

5. Cookie retention period

Cookies are stored for a maximum period of 13 months. After this time, your consent will be requested again.

6. Sharing of collected data

Some analytical and advertising cookies used on our website involve the transfer of data to third-party services. Enabling these cookies implies your acceptance of their use according to the respective privacy policies.

These cookies are optional. Full information on third-party services used, as well as links to their respective privacy policies, is available through our cookie banner and can be enabled/disabled at any time.

7. Personal data collected via forms

Confidentiality: Data submitted via our forms will never be shared, sold, or used for purposes other than processing your request. They are strictly for internal use.

7.1 Personal data collected via contact forms

When using our contact forms, we collect the following information:

• First and last name
• Email address

Purpose: This data is used solely to respond to your inquiry.

7.2 Personal data collected for newsletter registration

Newsletter signup only requires the user’s email address.

Purpose: This information is used exclusively to send the newsletter.

Unsubscribe: You can unsubscribe at any time using the link provided in each email or by contacting us directly.

8. Customer account and orders

When you create a customer account or place an order on posturoshop, we collect and process the following data:

• First and last name
• Shipping and billing address
• Email address
• Phone number
• Order details (products, quantity, amount)
• Order and return history
• Order tracking and delivery information

Purpose:
These data are required for managing your account, processing and delivering orders, customer service, and after-sales support.

Contractual obligation:
Without this data, account creation and online ordering are not possible.

9. Online payment and security

For payment processing, posturoshop.com uses the secure payment platform Stripe.

Upon order confirmation, your payment data are transmitted directly to Stripe via secure protocols.
No banking information (card number, security code) is ever stored on our servers.

Stripe acts as a data processor compliant with the GDPR and applies its own security and privacy measures. For more details, refer to
Stripe’s privacy policy.

For any questions regarding payments, contact us at secretariat@posturoshop.com.

10. Delivery and shipping partners

To ensure delivery, some personal data (name, shipping address, phone, email) are shared with our logistics partners solely for shipping purposes.

These partners act as processors under the GDPR and only use your data for delivery.

For more information on delivery, see our Terms and Conditions.

11. Legal basis for data processing

According to Article 6 of the General Data Protection Regulation (GDPR), the processing of your personal data is based on various legal grounds depending on the purpose:

• Your consent: for non-essential cookies (analytics, advertising). You may withdraw consent at any time via our cookie manager.
• Performance of a contract: for handling your requests via contact forms or any direct service interactions.
• Legal obligation: especially for retaining certain administrative or medical data as required by applicable law.
• Legitimate interest: to ensure site security, enhance the user experience, and gather anonymized usage statistics.

12. Data security

We apply strict technical and organizational measures to protect your data from unauthorized access, alteration, or loss:

• Encryption of sensitive data
• Storage on secure servers located in Europe
• Regular audits of our systems and processes

13. Data retention

We retain your data for the time necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once that period expires, or upon withdrawal of consent, your data will be deleted. Confirmation of deletion is available upon request.

• Customer account: data are retained while the account is active. Upon deletion request, data are erased unless a longer retention period is legally required (e.g., for billing).
• Order and billing data: retained for 10 years from the order date, in compliance with tax and accounting laws.

14. Your rights and contact

In accordance with the GDPR, you have the following rights:

• Right of access (Article 15): obtain a copy of your personal data and information about its processing.
• Right to rectification (Article 16): correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”, Article 17): request data deletion unless a legal obligation requires its retention.
• Right to restriction (Article 18): limit processing in certain cases, e.g., if you contest data accuracy.
• Right to notification (Article 19): be informed when data is rectified, deleted, or processing is restricted, especially if shared with third parties.
• Right to data portability (Article 20): receive your data in a structured, machine-readable format or transmit it to another provider.
• Right to object (Article 21): refuse data processing under specific circumstances, particularly direct marketing.
• Right not to be subject to automated decision-making (Article 22): refuse being subject to a decision based solely on automated processing, including profiling, that has legal or significant effects.

To exercise your rights, contact our Data Protection Officer (DPO), Louis Thielen, at: secretariat@posturoshop.com

For more information on data protection, consult the General Data Protection Regulation (GDPR).

15. Minors and data protection

Our services are not intended for individuals under the age of 18 without parental consent. If we become aware of any personal data collected from a minor without authorization, such data will be promptly deleted.

16. Changes to the privacy policy

This privacy policy may be modified at any time without prior notice to ensure compliance with applicable laws or following updates to the website or services. Users are encouraged to review it regularly.

The latest update was made on 07/23/2025.

17. Our contact details

KINEPOD Sàrl
69 route de Thionville,
L-2611 Luxembourg
Luxembourg
Company ID (IDE): 20112417444
EU VAT number: LU24733504
Phone: 00352 26 12 38 96
Email: secretariat@posturoshop.com