Conditions Générales de Vente
Object
The present terms and conditions of sale define the contractual relationship between the online store “Posturoshop” and the buyer, as well as the applicable conditions for any purchase made through the “Posturoshop” e-commerce site, whether the buyer is a professional or a consumer. The purchase of a product or service through this website implies the buyer’s unconditional acceptance of these terms and conditions of sale. These terms and conditions shall prevail over any other general or specific terms not expressly approved by the online store “Posturoshop.” The store reserves the right to modify its terms and conditions of sale at any time. In such a case, the applicable conditions will be those in effect on the website at the time the order is placed by the buyer.
Characteristics of the Goods and Services Offered
The products and services offered are those listed in the catalog published on the “www.posturoshop.com” website of the Kinépod laboratory. These products and services are available while stocks last. Each product is accompanied by a description provided by the supplier.
The catalog photographs aim to be as accurate as possible but cannot guarantee a perfect resemblance to the actual product, particularly in terms of color variations.
Pricing
The prices listed in the catalog are inclusive of all taxes (TTC) in euros (€), taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products or services.
The online store “Posturoshop” reserves the right to modify its prices at any time. However, the price displayed in the catalog on the website at the time of the order will be the only price applicable to the buyer (provided that no technical error occurs, leading to a price significantly different from the one indicated in the catalog).
The indicated prices include order processing, shipping, and delivery costs, as long as the delivery takes place within the predefined geographical areas specified below.
Delivery
The online sale of products presented on the website is reserved for buyers residing in France, the European Union, and outside the European Union, with deliveries required within these geographical areas, subject to applicable shipping fees.
Orders processing
The buyer who wishes to purchase a product or service must complete the following steps:
- Provide their customer number if they have one, or their login credentials,
- Fill out the identification form (completing all required fields),
- Verify all selected product or service references, as well as quantities,
- Validate the order and proceed with payment under the specified conditions,
- Confirm the order and complete the payment.
Order confirmation implies full acceptance of these terms and conditions of sale, acknowledgment of having read and understood them, and waiver of any claim based on the buyer’s own purchasing conditions or any other conditions.
All provided data and the recorded confirmation serve as proof of the transaction; the confirmation is equivalent to a signature and acceptance of the transactions carried out. The online store “Posturoshop” will confirm the registered order by email (to the provided email address).
Right of Withdrawal
Non-professional individual buyers have a withdrawal period of **fourteen (14) days** from the delivery date of their order to return the product to the seller for an exchange or refund, without penalty, except for transport costs (which are entirely the responsibility of the customer).
However, any returned product must be in its **original packaging** and must **not have been used**, in accordance with **Articles L. 222-9 and L. 222-10 of the Consumer Code**.
Hygiene and Health Exception: Due to hygiene and health regulations, **oral orthotics and oral activators cannot be returned after purchase**.
To help you choose the most suitable model, a **selection guide** is available in the product description. If this document does not allow you to make an informed choice, please feel free to contact us by email at secretariat@posturoshop.com or by phone at **+352 26 12 38 96**.
Shipping (Customs)
Orders placed on “Posturoshop” are processed and shipped within the timeframes indicated on the website. Delivery times may vary depending on the destination and the chosen shipping method.
Customs Duties and Import Taxes
For orders shipped outside the European Union, **customs duties and import taxes may apply** upon delivery. These charges are determined by the customs authorities of the destination country and are entirely the responsibility of the buyer.
In the event that import fees (customs duties, VAT, or other taxes) are requested from the customer upon receipt of their order, **”Posturoshop” cannot be held responsible** and is unable to cover these fees on behalf of the customer.
We recommend that customers check with their local customs office to understand any potential charges before placing an order.
Payment Terms
Payment is required at the time of order placement.
Payments made by credit card are **secure**, with data encryption ensuring the confidentiality of transactions.
The buyer’s account will only be debited for the amount corresponding to the **shipped products and applicable shipping fees**.
Archiving
The online store “Posturoshop” will archive invoices on a **reliable and secure medium**, constituting a **faithful copy** in accordance with the provisions of the Civil Code.
The **digital records** maintained by “Posturoshop” will be considered by both parties as **proof of communications, orders, payments, and transactions** that have occurred between them.
Dispute Resolution
These online sales terms are subject to Luxembourg law.
In case of dispute, jurisdiction is assigned to the competent courts of Luxembourg, notwithstanding multiple defendants or third-party claims.
